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I remember my friends mom got an s3 and the water damage tag was triggered before they even left the store, they tried to exchange it for another one but it was triggered too.
I’m still convinced that many of them were purposely triggered so they could deny warranty claims. It makes too much sense.(I know s series isn’t sony, I just mean most companies do this).
I don’t think it was on purpose, but who knows what their facilities are like. Maybe their phones are built in a literal sweat shop lol.
In any case, it was a ridiculous thing to use to weasel their way out of a repair given how unreliable those markers are. I would definitely have taken as much evidence as possible and reported it to the consumer watchdog in your country.
Again, 🖕Sony