Air Canada argued that it can’t be held liable for information provided by one its “agents, servants or representatives — including a chatbot.”
What a load of bullshit. If you speak to someone working for a company, they are an agent of the company and the company is liable for what they say. That’s true of a person or a chat bot - arguably it is more true of a chat bot or web page, as they have ample opportunity to ensure its responses are correct beforehand.
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What a load of bullshit. If you speak to someone working for a company, they are an agent of the company and the company is liable for what they say. That’s true of a person or a chat bot - arguably it is more true of a chat bot or web page, as they have ample opportunity to ensure its responses are correct beforehand.