It seems like it has become popular to hate on JIRA. In fact, a good friend of mine sent me this, which is what triggered this post: (if you're the owner of the image, reach out to me and I'll attribute it properly) I'm usually…

We used JIRA effectively at my last job, the things that made it work for us:

  • stop adding shitloads of required fields. Title, description, branch, priority (defaulted), status (defaulted), type (bug/feature). We might have had some others, but that was all I remember being required.
  • stop writing shitty descriptions: spend more time writing something that your co-worker can use. Respect their time enough to try to include enough detail for them to actually use the ticket. Be available to answer questions when they are assigned a ticket you wrote.
  • you don’t need extremely granular statuses: the functional role of the assignee is enough to determine what “state” it’s in, trying to codify a unidirectional flow of tickets is maddening and overly complicated. Work is messy, it flows back and forth, you do not need a “rejected by qa” status. Just leave it open and reassign to the developer with a comment. Managers find out when individuals are submitting half-assed work on a regular basis, you don’t need JIRA for that (unless you need metrics to fire them… different problem).

I agree with the premise of the article, JIRA is a communication tool, not a management tool.

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