I had a WFM role that involved me listening in on recordings and live calls to techs for a few years… Hell of an insight.
My end user reports are as efficiently descriptive as possible. Every time I have to submit something or contact, I aim to have their experience as pleasant as possible. I aim to be a 5-10 min break for them and am more than happy to talk shit with them as long as they want to delay their next interaction with Kevin or Karen.
I do the same thing, and it pays off. Afew months ago, my Dell computer was being really laggy. I had a maintenance contract, and when I called them, I gave them a detailed description of the behavior and a list of exactly what I had tried before calling (it was extensive and exhaustive). I could hear the gears in the support repository head grind to a half momentarily and then restart in another mode altogether, and she jumped right to advanced troubleshooting. It was a great moment for both of us,.
You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: !programmerhumor@lemmy.ml
Post funny things about programming here! (Or just rant about your favourite programming language.)
Rules:
Posts must be relevant to programming, programmers, or computer science.
No NSFW content.
Jokes must be in good taste. No hate speech, bigotry, etc.
I had a WFM role that involved me listening in on recordings and live calls to techs for a few years… Hell of an insight.
My end user reports are as efficiently descriptive as possible. Every time I have to submit something or contact, I aim to have their experience as pleasant as possible. I aim to be a 5-10 min break for them and am more than happy to talk shit with them as long as they want to delay their next interaction with Kevin or Karen.
I do the same thing, and it pays off. Afew months ago, my Dell computer was being really laggy. I had a maintenance contract, and when I called them, I gave them a detailed description of the behavior and a list of exactly what I had tried before calling (it was extensive and exhaustive). I could hear the gears in the support repository head grind to a half momentarily and then restart in another mode altogether, and she jumped right to advanced troubleshooting. It was a great moment for both of us,.