Unfortunately, sometimes they can’t determine reproduction steps because it’s rare to happen and required multiple things, or they just didn’t catch it. I definitely don’t blame them, at least not in a lot of cases.
And sometimes logs or crash dump or whatever is all you need to figure out the bug anyway. In fact, ideally it should be more often than not.
That’s true. I work in QA, so I’m all too familiar with the experience of “wait, wtf just happened”. I don’t fault users in that situation. My problem is when it’s “I crash every time on this level”, without any explanation
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Unfortunately, sometimes they can’t determine reproduction steps because it’s rare to happen and required multiple things, or they just didn’t catch it. I definitely don’t blame them, at least not in a lot of cases.
And sometimes logs or crash dump or whatever is all you need to figure out the bug anyway. In fact, ideally it should be more often than not.
That’s true. I work in QA, so I’m all too familiar with the experience of “wait, wtf just happened”. I don’t fault users in that situation. My problem is when it’s “I crash every time on this level”, without any explanation