It too me a while to work out why my Nextcloud stuff wasn’t working on my phone. It wasn’t until I went to http://duckdns.org on mobile data I saw the block. I had changed ISP from one with IPv6, which I had setup, to an ISP without it, and thought it might be that. But it was just coincidence.
I’ve written to O2 but I doubt they will change anything, so I’ll be changing network.
So heads up UK O2 self hosting people!
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I’ve emailed them. See what they come back with. I mean unless they block SSH, Wireguard and Tor, I’ve got to hand work arounds. I just doesn’t like them fighting me.
If they take long or don’t resolve it, try the live support chat. I used the chat inside their app to request it and it was unlocked pretty much instantly.
I tried their help chat bot and it just said to install their app after a few exchanges. My phone is de-googled, so good chance their app won’t work. Plus, I avoid installing closed apps as it is unhygienic. Each one seams to demand access to contacts and location and won’t work if you deny it. Dystopian present, let alone future.