As someone who spends time programming, I of course find myself in conversations with people who aren’t as familiar with it. It doesn’t happen all the time, but these discussions can lead to people coming up with some pretty wild misconceptions about what programming is and what programmers do.
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Or it won’t happen when you’re watching, because then they’re thinking about what they’re doing and they don’t make the same unconscious mistake they did that brought up the error message. Then they get mad that “it never happens when you’re around. Why do you have to see the problem anyway? I described it to you.”
When that happens, I’m happy. Cause there is no error when the task is done right.
I mail them a quick step-by-step manual with what they just did while I watched.
When the error happens the next time I can tell them to RTFM and get back to me if that doesn’t solve the issue.