Hello fellow selfhosters,
I tried to find a piece of software that could achieve my goal but maybe I am not searching in the correct areas. So I thought of asking here for suggestions or directions I could take.
What I am looking for:
I am looking for software that could fill a purpose of tracking like a helpdesk ticketing portal but not be a full blown ticketing portal.
For example I want to track current tasks like an RMA I am doing right now with Logitech (currently organized in my email inbox/folders) or keep track of shipments (currently tracked in Google Keep in this format: Shop | MM YYYY | Order-ID | Contents | Tracking:<Shipping Number>)
Features I am specifically looking for:
Tracking items (like shipments)
Keep track of issues (fix light bulb), Tasks (go to citizen office to renew ID),
Optionally: Keeping communication like E-Mails (like go back and see the communication history with Logitech concerning the RMA#999999)
How I am coming to the conclusion I need something like that
As mentioned earlier, I keep track of some stuff like shipments, overtime todo, money I am owing or someone does owe me in Google Keep. It kinda works but I feel like I am straining the borders of it’s use case. And I fear Googles Graveyard
I keep track of my e-mails via folders (to some extent). But I will probably not find the email of communication I had 5 months ago with that system.
At work we use a classic ticket helpdesk system. I can more or less find the ticket of an issue a customer had on the phone and correlate it with the problem I have right now.
Some of my knowledge base is in Obsidian.md for technical stuff or minor stuff like “find x here”, while the stuff related for real life (e.g. recipes) are stored in OneNote.
It’s not necessary to consolidate it but maybe I can remove some of each into the new system?
What I would like to avoid:
Things like creating companies to track tickets with. I would rather just keep track of the issue (maybe with some form of history to go back in time?) and not be lost in endless classification of company number, telephone, contacts etc.
Maybe I am in search of a unicorn-glitter editiontm and just need someone to tell me that doesn’t exist or I am not looking for the correct thing or term.
The help is highly appreciated :)
PS: While preferred it doesn’t need to be selfhosted. It should be accessible via smartphone (app or web doesnt really matter) and on desktop (program or web).
Update:
Currently in consideration are (thanks for the suggestions so far!):
My partner and I use a git repository on our self-hosted gitea instance for household management.
Issue tracker and kanban boards for task management, wiki for documentation, and some infrastructure components are version controlled in the repo itself. You could almost certainly get away with just the issue tracker.
Home Assistant (also self-hosted) provides the ability to easily and automatically create issues based on schedules and sensor data, like creating a git issue when when weather conditions tomorrow may necessitate checking this afternoon that nothing gets left out in the rain.
Matrix (also self-hosted) lets Gitea and Home Assistant bully us into remembering to do things we might have forgotten. (Send a second notification if the washer finished 15 minutes ago, but the dryer never started)
It’s been fantastic being able to create git issues for honey-dos as well as having the automations for creating issues for recurring tasks. “Hey we need to take X to the vet for Y sometime next week” “Oh yeah, can you go ahead and put in a ticket?” And vice versa.
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My partner and I use a git repository on our self-hosted gitea instance for household management.
Issue tracker and kanban boards for task management, wiki for documentation, and some infrastructure components are version controlled in the repo itself. You could almost certainly get away with just the issue tracker.
Home Assistant (also self-hosted) provides the ability to easily and automatically create issues based on schedules and sensor data, like creating a git issue when when weather conditions tomorrow may necessitate checking this afternoon that nothing gets left out in the rain.
Matrix (also self-hosted) lets Gitea and Home Assistant bully us into remembering to do things we might have forgotten. (Send a second notification if the washer finished 15 minutes ago, but the dryer never started)
It’s been fantastic being able to create git issues for honey-dos as well as having the automations for creating issues for recurring tasks. “Hey we need to take X to the vet for Y sometime next week” “Oh yeah, can you go ahead and put in a ticket?” And vice versa.