*What rights do you have to the digital movies, TV shows and music you buy online? That question was on the minds of Telstra TV Box Office customers this month after the company announced it would shut down the service in June. Customers were told that unless they moved over to another service, Fetch, they would no longer be able to access the films and TV shows they had bought. *
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And paying more and more as time goes on. The thing that shits me the most is the increased prices but decreased range/quality of content. That’s clearly not a business model aimed at customer satisfaction.
All business models are aimed at company profitability. Customer satisfaction is an expensive early necessity which you can largely do away with as you become entrenched.