Lukács’s group sued WestJet last year in response to guidelines found on the web page where passengers were sent to submit requests for reimbursement because of flight delays or cancellations.
The original language said, “WestJet will reimburse you up to $150.00 CAD ($200.00 CAD for non-Canadian destinations)” and “meal expenses to a maximum of $45 CAD per day/per guest.”
“The Montreal Convention does not provide limits for specific out-of-pocket expenses such as $250 for accommodations, $50 for food, $10 for roaming fees,” the lawsuit reads.
“Imposing such limits would be contrary to Article 26 of the Montreal Convention.”
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The CCTS arbitration process work really well for telecommunications.
It would be nice to have the same for all these privatized businesses that provide essential services.