I adore the Kingdom Hearts series, but I couldn’t even get through a few worlds in KHIII due to silly and younger tone of all the cutscenes. I get that at it’s heart it is a kids game or at least was. But their core audience has grown up.
I was so excited when it came out, only to be extremely turned off with the lack of FF characters and the over the top childish tone.
I think it’s more about having sympathy for the cruddy situation they might be in, not necessarily what the best or optimal outcomes would have been.