I can’t speak for everyone, but they increase the security and performance of websites for free. I’m sure a lot of people would like to move away from Cloudflare, but every time I try to find an alternative, none of their competitors even come close. Let’s say I moved one of my websites to Bunny CDN and transferred 1TB per month, that could increase my website cost by $120 per year.
The sad reality is that Cloudflare can basically do whatever they want until another competitor offers a good free alternative, which is unlikely because Cloudflare has a monopoly. We would effectively be asking millions of websites to pay to use a service with less features.
I’m still looking for a good alternative, so if anyone has one then please let me know.
They steal people’s domain names, there have been many reports over the past couple of years. If anyone has a domain with them it’s recommended to transfer away. They used to be good, but I assume anyone still recommending them isn’t up to date on their behavior.