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Such a good and sane outcome. Not only am I happy for the affected customers, I’m also going to file this away in my bookmarks for later use.
One of the main concerns I bring up every time one of the managers wants to throw “AI” at something because it’s trendy is “who’s responsible when it just makes something up?”.
I know this is a Canadian ruling instead of a US one, but at least I can point to it and say “probably us”.
Yup! I immediately sent this link to anyone who’s had to deal with the “throw a chatbot at it” management response