My condolences on having had to work for the Mail!

My mum really wants to use her smartphone but we’ve been struggling to teach her.

Do you have any tips?

Can’t say much about iPhones because the last time I used iOS was about a decade ago, but I’m not a fan of Apple for how often they ask you to sign in to your Apple ID just to do anything on the App Store.

As for Android, learning how to open an app’s settings menu to force stop it and clear its cache is a godsend. It solves about 99% of technical issues I may face.

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