Shortly before the event, Apple has made the decision to cut off the support it provides to its customers through social media.

Makes sense.

On YouTube what kind of support you can offer with that limited platform?

On their community forums there are already thousands and thousands of fanboys that already give their time for free to help strangers

On Twitter it would require enterprise APIs for managing the massive amount of messages and it’s ridiculously expensive for no reason. Especially now that direct messages between users that aren’t paying the subscription are basically broken

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