They may be digital natives, but young workers were raised on user-friendly apps – and office devices are far less intuitive

but…why? Is it because interfacing between digital and analog representations of data, because of legacy systems, why are printers so annoying compared to screens and networks?

Because it’s legacy.

People/companies have been expecting printers to die for like 30 years, but they haven’t, so only the bare minimum was done to keep them in working order.

Only the industrial-scale one are “OK” because that’s the place where they’re expected to stay.

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