They may be digital natives, but young workers were raised on user-friendly apps – and office devices are far less intuitive
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I get really infuriated at times by the lack of flexibility for the sake of simplicity in systems now.

Me too. I especially hate this trend of implying that your computer is a box full of esoteric black magic that you could never understand. I work in IT, I’m reasonably good with these things, error messages don’t scare me. Telling me “something went wrong uwu” doesn’t help me or the users I support at all. Stop insulting my intelligence and tell me what went wrong, or at least give me an error code that I can search for dammit!

Yes that’s another problem, assumed intelligence on the part of the designer. If they assume the average user is not going to be able to deal with the most simple factors, they’re not going to design a mechanism to deal with them.

Though I don’t know, maybe designers are right about that. I’ve always been able to RTFM for any problem I’ve run into and deal with it. Maybe that’s too much to ask of the average consumer. Still it baffles me how we can have people designing things like breakthrough AI on one hand and others getting stumped by a printer interface on the other.

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