The problem is that 20% failure rate has no validation and you are 100% liable for the failures of an AI you’re using as a customer support agent, which can end up costing you a ton and killing your reputation. The unfixable problem is that an AI solution takes a ton of effort to validate, way more than just double checking a human answer.
The CEO is a Russian, the company is based out of Dubai, and messages aren’t encrypted by default. In fact, only private messages can be encrypted, group messages cannot. Telegram is not a trustworthy platform and a champion for user privacy like most people think, Signal is what you’re looking for.
A few weeks ago, on Monday morning, I was looking through a PR I was working on and decided to make a ticket to write a new function that would be super useful for my current work. I then leave for meetings for the day, then come back in the afternoon and find some time to write some code, and lo and behold, I see exactly the function I wanted was already written. I wrote it at 4:00 on Friday, docstring and everything, 72 hours before I wrote a ticket to create the function. Until rereading it, I had no memory of writing it.
The author wants to bring light to the issue, but they’re also part of the problem and actively making it worse. They pretty much only talk about Twitter because that’s pretty much all they use. They’re not even trying to explore the internet. Lemmy and Mastadon are big exceptions to his conclusion, but he probably has no idea about them because he’s not actually fighting to take his control back from Twitter’s algorithm.
Improving the technology behind AI will only increase the return on investment per watt, so you’ll want to spend even more on it than before. This would more than likely increase the energy demands (assuming it doesn’t turn into vaporware).