For me, the old internet died when Silverfish Longboarding moved to Facebook. The most concerning is the current move of support pages and forums to Discord.
Yep. I have never had to use Discord. Or, I suppose I should say I haven’t had to use it yet. But when I see that a project uses Discord and not a forum or even Discourse, Matrix or IRC, I just hope I never have to ask for help.
I honestly do not understand moving support pages and forums to Discord. All it achieves is guaranteeing a thousand different people with the same problem will all ask exactly the same question over and over again, because they’re unable or unwilling to scroll back through hundreds or thousands of messages in a Discord channel. It might seem like less effort than setting up support pages with answers to all the common problems, but it’s actually more effort in the long run because so much work is duplicated just by the nature of the format.
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For me, the old internet died when Silverfish Longboarding moved to Facebook. The most concerning is the current move of support pages and forums to Discord.
Yep. I have never had to use Discord. Or, I suppose I should say I haven’t had to use it yet. But when I see that a project uses Discord and not a forum or even Discourse, Matrix or IRC, I just hope I never have to ask for help.
I honestly do not understand moving support pages and forums to Discord. All it achieves is guaranteeing a thousand different people with the same problem will all ask exactly the same question over and over again, because they’re unable or unwilling to scroll back through hundreds or thousands of messages in a Discord channel. It might seem like less effort than setting up support pages with answers to all the common problems, but it’s actually more effort in the long run because so much work is duplicated just by the nature of the format.
You are so right.
Completely agree. Chatrooms are absolutely terrible for support.