I honestly do not understand moving support pages and forums to Discord. All it achieves is guaranteeing a thousand different people with the same problem will all ask exactly the same question over and over again, because they’re unable or unwilling to scroll back through hundreds or thousands of messages in a Discord channel. It might seem like less effort than setting up support pages with answers to all the common problems, but it’s actually more effort in the long run because so much work is duplicated just by the nature of the format.
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I honestly do not understand moving support pages and forums to Discord. All it achieves is guaranteeing a thousand different people with the same problem will all ask exactly the same question over and over again, because they’re unable or unwilling to scroll back through hundreds or thousands of messages in a Discord channel. It might seem like less effort than setting up support pages with answers to all the common problems, but it’s actually more effort in the long run because so much work is duplicated just by the nature of the format.
You are so right.