A lot depends on the implementation and how well the devs that worked on your instance did their job. Some stuff they built into ours works great and I appreciate those things. A lot of it is really half assed, inconsistent with other parts, and people who process things are nitpicky as fuck about actually doing it if you didn’t submit it just right (and they didn’t bother to validate inputs to make sure you do). Overall it’s slow and bloated AF when I’m trying to run reports which is mostly what I use it for.
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Depends did they hire 2 developers in house to babysit the application after rollout?
Nope…we have 4. Fucking Service Now.
4 so far right?
Haha, hire developers? No, no, no. Doesn’t off-the-shelf software just work? /s
Only if the price tag is big enough and the AI and copilot modules cost the same amount again per year.
Isn’t Service Now just help desk software? A ticketing system? I only know it from the user side, but it looks basic. What makes it shitty?
A lot depends on the implementation and how well the devs that worked on your instance did their job. Some stuff they built into ours works great and I appreciate those things. A lot of it is really half assed, inconsistent with other parts, and people who process things are nitpicky as fuck about actually doing it if you didn’t submit it just right (and they didn’t bother to validate inputs to make sure you do). Overall it’s slow and bloated AF when I’m trying to run reports which is mostly what I use it for.