Even worse in my opinion is when you find someone who had the same problem as you and the only person who replies says “use google.” It’s like that’s how I got to this page!
So many of my searches lead to Microsoft forums where my exact issue is posted, MS asks for more information, then some auto-mod closes the issue because there wasn’t any further follow up and they can’t replicate it.
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I think it’s worse when they say they found a solution and include a link which is now dead.
With Google dropping its archive I feel like dead links are going to be more and more common.
Even worse in my opinion is when you find someone who had the same problem as you and the only person who replies says “use google.” It’s like that’s how I got to this page!
I hate the ones that are just “open a case” and then they close the thread without saying what the fix ended up being, looking at you Veeam forums.
So many of my searches lead to Microsoft forums where my exact issue is posted, MS asks for more information, then some auto-mod closes the issue because there wasn’t any further follow up and they can’t replicate it.
And it always marks the damn “thank you for contacting Microsoft” post as “the answer”
Every. Damn. Time.
The worst is when they say they’ve found a solution, without adding any information or elaborating further. Makes me want to flip my desk.