Folks want to offboard their issue somewhere with minimal effort. It’s much easier to do that in free text in an app you’re already in than to submit a form where you have to categorize your issue on a website you’d have to pull it.
You’re right to say it’s friction making people step outside the preferred path.
I’m probably just bad at agile but I usually prefer if QA sends a quick message about a bug first to make sure it’s actually a bug and they’re not just misunderstanding a story.
What comes to mind when I see this meme is more along the lines of CS DMing devs directly with customer issues and expecting us to magically come up with a solution to something with minimal information given.
I recently came across an early access game with no bug tracker where the expected way to report bugs was to leave a message in a discord channel. 🤦♂️
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Honestly that just shows bug report templates/rules are too hard for most users.
Folks want to offboard their issue somewhere with minimal effort. It’s much easier to do that in free text in an app you’re already in than to submit a form where you have to categorize your issue on a website you’d have to pull it.
You’re right to say it’s friction making people step outside the preferred path.
People are lazy.
And usually it’s your boss doing that so it’s not like you can just ignore it till they file a ticket.
I’m probably just bad at agile but I usually prefer if QA sends a quick message about a bug first to make sure it’s actually a bug and they’re not just misunderstanding a story.
Or it’s because every time they make a ticket it’s so messy it can’t be understood.
Of course the grizzly way to respond back is to reassign it back to the QA and demand clarity and reproduction of the issue.
That seems perfectly reasonable.
What comes to mind when I see this meme is more along the lines of CS DMing devs directly with customer issues and expecting us to magically come up with a solution to something with minimal information given.
I love those because they close so quickly. Everyone gets X bugs per sprint, and I closed one in 30 minutes. One less thing to do this sprint.
for OSS projects, it’s “ping the dev on Discord”
I recently came across an early access game with no bug tracker where the expected way to report bugs was to leave a message in a discord channel. 🤦♂️
For me instead of slack it’s the emails.
Jira plugin FTW.
Right click their message - create a ticket from this message.
And then assign it back to them requesting they specify all the details so it can be groomed in the next scrum (hahah)
And then you close the ticket and mark it as wont do because they dont know what they want and the details dont help