HP is very insistent that users of its printers don't turn to cheaper third-party alternatives for their ink cartridges. It introduced a feature called Dynamic Security in...
From my point of view HP printers are a bad investment.
This CEO has defended HP’s actions by stating the need to protect intellectual property and highlighting potential issues and security risks associated with non-HP cartridges.
“We have seen that you can embed viruses into cartridges, through the cartridge go to the printer, from the printer go to the network, so it can create many more problems for customers.”
Seems like it’s a problem of their own making tbh…
HP shouldn’t market their product themselves, this only leads to dependence on off-topic business models such as subscriptions. HP is a producer (AFAIK), not a print shop.
Nah, that’s a good agreement. Sociopathic CEO tells customers to fuck off, customers tell him to fuck off. They all fuck off in agreement. Customers are happy without HP, I wonder how HP will de without customers.
That said, it seems customers or even profits are not essential to running a public company these days, all you need is investors.
And they’re investing in the customers in what sense? It’s the customers who make the investment in their products and get their dignity challenged in return.
I have a need for a printer and HP is solidly in the don’t-touch list. Companies that treat their customers so indignantly as HP should simply be raided and closed for good. Or perhaps, HP should realize that morons like this scumbag are a bad investment as a CEO.
I have a need for a printer and HP is solidly in the don’t-touch list.
The only HP printers I still recommend are the vintage ones from the pre-2005 era. HP 4050DTN and HP 5000DTN and the like. Absolutely rock-solid laser printers that don’t have DRM or any other shite. Hell, I can get overstuffed cartridges for the 4050 that can do 20,000 sheets at 5% coverage… who does that these days? And they’re capable of taking JetDirect cards clear up to the gigabit level.
I’m sure internally they have an internal dollar figure on cost per customer acquired. Such things as marketing, discounts, product availability and different stores, targeted marketing campaigns, B2B sales reps, I.e.identifying corporate customers before they are entrenched with another vendor and actioning on them first.
So in that mental model, each customer acquired has a cost, and the behavior of that customer has a benefit, I suppose what the HP representative is trying to say is the sale on the printer by itself is insufficient to justify the effort and cost of acquiring a customer. They want recurring revenue. Which everybody does
Yeah, it’s the “loss leader” strategy. Some HP printers are very cheap, sometimes cheaper than the cartridge you need to put in it. They’re doing it ridiculously aggressively.
I wonder whether they’d sell more if they put the prices up but promised no further charges or restrictions? It would give them a unique market position as a seller of premium trustworthy products. Brother is the closest to that at the moment, though their printers aren’t even more expensive. HP is certainly to be avoided.
Ink jet cartridges dry up when they’re not used often enough though, which screws people who don’t print much as well. HP just screws everyone equally.
I had a printer from HP but rarely had to print anything. It happened way too often, that I had to buy a new cartridge, because the old one dried up. Soo annoying…
Now I have a laser printer from brother and it’s much better! No more drying up!
I guess this is more about technology than it is brand, but it somehow was fitting here😄
Hps one of only two companies that will never get a penny from me again. I had an HP desktop that the power supply died on at the beginning of Covid only then did I realise it was propriety and they didn’t even have it in stock.
Kept checking for about a year and couldn’t get a replacement when every other computer I’ve ever owned I could have bought a power supply the same damn day.
For the record the other company is Sony who just decided to delete my account with a lot of paid games because I hadn’t logged in for about 6 months.
Honestly the only thing HP has ever made that I haven’t been horribly, horribly disappointed with is their monitors. Just through circumstance of ‘whatever-the-fuck-was-cheapest-but-not-total-ass-when-I-went-to-buy-them’ I’ve ended up with 4 different HP monitors over the years, including a 20ish year old 4:3 one which still goes strong to this day.
I’ve been a customer for decades, including large format, and my newish HP is waiting to be recycled. It’s print quality wasn’t great, and the HP ink I bought that worked well for months stopped working due to what must be a chip error. Who has time for that nonsense? I won’t even sell it, I don’t want to push the misery on someone else.
Yeah I’m not buying HP again. I had brother before and it was flawless. Now I went for HP because they had good reviews. Probably payed for those since the printer sucks ass.
HP lured me away from Apple about 15 years ago, with promises of better pay and benefits. I made the mistake of believing their lies, and proceeded to work in one of the most hostile environments I’d ever encountered. Aside from the open and constant sexual harassment, I was horrified to see customer service maliciously transfer callers to dead extensions or to the branch in the Philippines, then laugh about it. “Tech support” was for selling more products, not for resolving issues. Management was a shitshow of nepotism, falling-over-drunkenness, corruption, office affairs, and massive cover-ups.
I lasted 8 months, then I fled back to Apple, but I’ll never forget how HP blatantly loathed the customers.
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Clearly not buying HP was a very good investment for me :)
This CEO has defended HP’s actions by stating the need to protect intellectual property and highlighting potential issues and security risks associated with non-HP cartridges.
Go fucking jump in a pit of lava, Lores.
They keep hiring CEOs like this. Fiorina was no better. The board clearly wants the company to function this way.
@ChanchoManco seems fair. It’s just wasted customer money for HP.
They should make their stuff more competitive then
Seems like it’s a problem of their own making tbh…
No kidding. “We’ve allowed our cartridges to arbitrarily execute code. It’s the user’s fault.”
And the only reason code is even in there is because of their DRM :P
Hey, we need a robust serial connection to our cartridges for checking ink levels. Nothing more basic would do. /s
HP shouldn’t market their product themselves, this only leads to dependence on off-topic business models such as subscriptions. HP is a producer (AFAIK), not a print shop.
tl;dr - salty ceo is salty
Looks like we’re at an impasse; customers don’t want to make a bad investment by using HP either.
Nah, that’s a good agreement. Sociopathic CEO tells customers to fuck off, customers tell him to fuck off. They all fuck off in agreement. Customers are happy without HP, I wonder how HP will de without customers.
That said, it seems customers or even profits are not essential to running a public company these days, all you need is investors.
And they’re investing in the customers in what sense? It’s the customers who make the investment in their products and get their dignity challenged in return.
I have a need for a printer and HP is solidly in the don’t-touch list. Companies that treat their customers so indignantly as HP should simply be raided and closed for good. Or perhaps, HP should realize that morons like this scumbag are a bad investment as a CEO.
The only HP printers I still recommend are the vintage ones from the pre-2005 era. HP 4050DTN and HP 5000DTN and the like. Absolutely rock-solid laser printers that don’t have DRM or any other shite. Hell, I can get overstuffed cartridges for the 4050 that can do 20,000 sheets at 5% coverage… who does that these days? And they’re capable of taking JetDirect cards clear up to the gigabit level.
I’m sure internally they have an internal dollar figure on cost per customer acquired. Such things as marketing, discounts, product availability and different stores, targeted marketing campaigns, B2B sales reps, I.e.identifying corporate customers before they are entrenched with another vendor and actioning on them first.
So in that mental model, each customer acquired has a cost, and the behavior of that customer has a benefit, I suppose what the HP representative is trying to say is the sale on the printer by itself is insufficient to justify the effort and cost of acquiring a customer. They want recurring revenue. Which everybody does
Yeah, it’s the “loss leader” strategy. Some HP printers are very cheap, sometimes cheaper than the cartridge you need to put in it. They’re doing it ridiculously aggressively.
I wonder whether they’d sell more if they put the prices up but promised no further charges or restrictions? It would give them a unique market position as a seller of premium trustworthy products. Brother is the closest to that at the moment, though their printers aren’t even more expensive. HP is certainly to be avoided.
If you cared about price per sheet and you print a lot, then you’d have a better printer than an ink jet.
HP pulls this shit because that business model works for people who need to print a little.
Ink jet cartridges dry up when they’re not used often enough though, which screws people who don’t print much as well. HP just screws everyone equally.
I’m talking about the difference between using an ink-jet or something more expensive like a laser printer.
I had a printer from HP but rarely had to print anything. It happened way too often, that I had to buy a new cartridge, because the old one dried up. Soo annoying… Now I have a laser printer from brother and it’s much better! No more drying up! I guess this is more about technology than it is brand, but it somehow was fitting here😄
Hps one of only two companies that will never get a penny from me again. I had an HP desktop that the power supply died on at the beginning of Covid only then did I realise it was propriety and they didn’t even have it in stock.
Kept checking for about a year and couldn’t get a replacement when every other computer I’ve ever owned I could have bought a power supply the same damn day.
For the record the other company is Sony who just decided to delete my account with a lot of paid games because I hadn’t logged in for about 6 months.
Honestly the only thing HP has ever made that I haven’t been horribly, horribly disappointed with is their monitors. Just through circumstance of ‘whatever-the-fuck-was-cheapest-but-not-total-ass-when-I-went-to-buy-them’ I’ve ended up with 4 different HP monitors over the years, including a 20ish year old 4:3 one which still goes strong to this day.
Every other product was pure unadulterated ass.
I’ve been a customer for decades, including large format, and my newish HP is waiting to be recycled. It’s print quality wasn’t great, and the HP ink I bought that worked well for months stopped working due to what must be a chip error. Who has time for that nonsense? I won’t even sell it, I don’t want to push the misery on someone else.
Yeah I’m not buying HP again. I had brother before and it was flawless. Now I went for HP because they had good reviews. Probably payed for those since the printer sucks ass.
Obligatory I bought my brother 2 years ago and I’m still in the original toner. A bit more up front but you’ll save sooooo much more in the long run.
I got mine a little over 4 years ago and am still on the original toner. It gives low toner warnings but just keeps on printing.
The worst part about HP is that I already have one of their printers but don’t use it enough to justify replacing it 😔
HP lured me away from Apple about 15 years ago, with promises of better pay and benefits. I made the mistake of believing their lies, and proceeded to work in one of the most hostile environments I’d ever encountered. Aside from the open and constant sexual harassment, I was horrified to see customer service maliciously transfer callers to dead extensions or to the branch in the Philippines, then laugh about it. “Tech support” was for selling more products, not for resolving issues. Management was a shitshow of nepotism, falling-over-drunkenness, corruption, office affairs, and massive cover-ups.
I lasted 8 months, then I fled back to Apple, but I’ll never forget how HP blatantly loathed the customers.
Their online tech support these days is no better. Just a maze of dead links and broken, 503-ing pages.
I wonder if they’re still getting away with that in 2024…
From my point of view HP printers are a bad investment.This.
(A happy brother user, who regularly refills ink instead of buying new cartridges)